Last Updated: August 5, 2026

At TRESTIQ TECHNOLOGIES PRIVATE LIMITED, we strive to provide high-quality food products and a satisfactory shopping experience for our customers. This Refund and Returns Policy explains the conditions under which returns, replacements, and refunds may be requested for purchases made through our website https://trestiqstore.com.

Please read this policy carefully before placing an order.

1. Company Information

Company Name: TRESTIQ TECHNOLOGIES PRIVATE LIMITED

Registered Address:
First Floor, Shop No- F-1, Plot No. 3, LSC-1, TSL Shopping Arcade, Sector-4, Dwarka, New Delhi, South West Delhi, Delhi – 110078, India

Phone: +91 7568978994

Email: info@trestiqstore.com

Website: https://trestiqstore.com

2. Return Eligibility

Due to the nature of food products, we generally do not accept returns of products that have been opened, used, or consumed.

Returns or replacements may be considered only in the following situations:

Wrong product delivered
Damaged product received
Missing items from the order
Product received in defective condition
Packaging damaged during delivery
Quality issues reported within the specified time period

All return requests must meet the conditions mentioned in this policy.

3. Time Limit for Return Requests

Customers must contact us within 48 hours of receiving the order if they wish to report:

Damaged products
Incorrect products
Missing items
Quality-related concerns

Requests received after this period may not be accepted.

4. Required Information for Return Requests

To help us review your request, please provide:

Order number
Customer name
Registered mobile number or email address
Description of the issue
Clear images/videos of the product and packaging (if applicable)

Our team will verify the details and provide the appropriate resolution.

5. Non-Returnable Items

The following items are generally not eligible for return or refund:

Products that have been opened or consumed
Products damaged due to improper handling after delivery
Products without original packaging
Products returned without prior approval
Orders where incorrect delivery information was provided by the customer

6. Replacement Policy

If your return request is approved, we may provide:

Replacement of the product
Refund of the product value
Other suitable resolution based on the situation

Replacement availability depends on product stock and availability.

7. Refund Policy

If a refund is approved, it will be processed after verification of the issue.

Refunds may be issued in cases such as:

Order cancellation approved before dispatch
Product unavailable after payment
Damaged or incorrect product delivered
Approved quality-related concerns

Refunds will be processed to the original payment method used during purchase.

8. Refund Processing Time

Once approved, refunds are generally processed within 5–7 business days.

The actual time taken for the refund to reflect in your account may vary depending on:

Bank processing times
Payment gateway policies
Customer’s financial institution

9. Order Cancellation

Cancellation requests can be accepted only before the order is processed or shipped.

Once the order has been dispatched, cancellation requests may not be accepted.

To request cancellation, contact us as soon as possible:

Email: info@trestiqstore.com
Phone: +91 7568978994

10. Damaged or Incorrect Orders

If you receive a damaged, incorrect, or incomplete order:

Contact us within 48 hours of delivery.
Share your order details and supporting images/videos.
Our team will review the request.
Approved requests will be resolved through replacement or refund.

11. Shipping Charges for Returns

If a return or replacement is approved due to an error from our side, such as:

Wrong product shipped
Damaged product delivered
Missing items

we will handle the applicable return or replacement process.

For other cases, additional shipping charges may apply.

12. Product Quality Concerns

We carefully source and pack our products to maintain quality standards. If you experience any genuine quality issue, please contact our support team with relevant details.

We will evaluate the concern and provide assistance wherever applicable.

13. Changes to This Policy

TRESTIQ TECHNOLOGIES PRIVATE LIMITED reserves the right to update or modify this Refund and Returns Policy at any time.

Any changes will be published on this page with the updated date. Customers are encouraged to review this policy periodically.

14. Contact Us

For any questions regarding refunds, returns, replacements, or order-related concerns, please contact us:

TRESTIQ TECHNOLOGIES PRIVATE LIMITED

Address:
First Floor, Shop No- F-1, Plot No. 3, LSC-1, TSL Shopping Arcade, Sector-4, Dwarka, New Delhi, South West Delhi, Delhi – 110078, India